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Emergency Care

Emergency Department
Osceola Regional Medical Center

700 West Oak St
Kissimmee, FL 34741
Phone: (407) 846-2266
Map & Directions
Free Emergency Card

If you think you may be experiencing a medical emergency, immediately call your doctor or 911.

For Average ER Wait Times and Average Pediatric ER Wait Times, please text "ER" to 23000.

The Joint Commission Gold Seal

Primary Stroke Center

Osceola Regional Medical Center is a primary stroke center accredited by The Joint Commission. The Joint Commission is an independent, not-for-profit organization, which accredits and certifies more than 15,000 health care organizations and programs in the United States.

Accredited Chest Pain Center

Chest Pain Center With PCI

Osceola Regional Medical Center has received recognition as an Accredited Chest Pain Center (CPC) by the Society of Cardiovascular Patient Care. We are the only accredited Chest Pain Center with percutaneous coronary intervention (PCI) in Osceola County. This signifies that we can open a heart vessel in 90 minutes or less.

Specialized Emergency Department

The hospital is open 24 hours, 365 days a year with a team of board certified doctors, highly trained nurses on staff, and a full range of specialists on call to take care of most emergencies. The specialized ER, which is also a designated Provisional Level II Trauma Center and home to a Pediatric ER, is equipped with the latest in emergency technology. The entire unit is networked to a sophisticated central monitoring and lifesaving system (LifeNet Bluetooth Technology) in sync with local EMS responders. There is a separate EMS entrance for ambulances and a walk-in patient entrance. A medical screening triage system quickly assesses the needs of each patient upon arrival and directs patients requiring urgent and non-urgent care to the appropriate area.


  • State-of-the-art trauma resuscitation room
  • Seperate Behavioral Health intake unit
  • Board Certified ER Physicians
  • 24-Hour Obstetrician Coverage
  • Pediatric ER with Pediatric ER Physicians
  • Experienced nursing team with advanced emergency certifications including NIH stroke scale pediatrics
  • LifeNet systems technology where EMS EKGs are transmitted directly to Osceola's ER for review before patient arrives

Pediatric Emergency Care

Osceola Regional offers a Pediatric Emergency Room staffed with board certified pediatric ER doctors and specialty trained nurses in pediatric emergency care and pediatric advanced life support. It features a separate pediatric waiting area, triage room, specially decorated pediatric rooms with specific pediatric equipment. All pediatric emergency services are supported by our inpatient pediatric unit and coming in 2016, a pediatric intensive care unit designed to care for critically ill children. Learn more here.

Trauma Center - Provisional Level II

Osceola Regional Medical Center has been designated as a Provisional Status Level II Trauma Center by the Florida Department of Health. We began accepting Level II trauma patients on May 1, 2015. For trauma patients who live in Osceola and Polk counties, every second counts. Studies show the sooner patients get to a trauma center, the better their chance for survival. Learn more here.

Meet Our Patient Advocates:

"Compassion Is Our Fuel and if your tank is low we need to know"

Marie-Jose (MJ) Dorlus


"My role as a Patient Advocate is to be a link between the nurses and doctors that serve and our patients that need healing. I advocate for them through the healing process. I take pride in listening, empathizing, sympathizing, and caring for our patients. Compassion is what I offer here at Osceola because I am not there to judge anyone, but to serve with all my heart. Having a positive experience is a daily goal in my role. Ultimately, I make sure that the patients feel loved, knowing in their hearts that someone is making sure that they are being taken care of properly with the love and compassion they deserve."

Wendy Beccacece

Wendy Wendy

"I take pride in and value my position at Osceola Regional Medical Center, as a Patient Advocate. I truly believe that each patient should be treated with compassion, warmth, and kindness. Through my role as the liaison for the patient, I assist in the quality care of our patients to have a good experience. I have a passion and enthusiasm to be there for all patients in their time of need and during this difficult time."

Need Help Finding a Physician?

If you have a question about symptoms, an illness, an injury, medication, or other medical questions, please contact your physician. If you do not have a physician and need help finding one, you may call our free Physician Referral Line at (800) 447-8206 or you may Find a Physician on this website.

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