HCA Mission: Above all else, we are committed to the care and improvement of human life

If you have additional questions or wish to schedule a screening, please contact us at: (407) 518-5835.

Resilience in the face of COVID-19


We are here when you need us!

As the threat from the COVID-19 virus is amplified, so too are our efforts. That’s why we continue to offer new ways to assure uninterrupted compassionate care for your physical and mental health wellness. We understand these are stressful times with challenging weeks ahead.

Osceola Regional Medical Center COVID Response:

The safety of our physicians, staff and patients are a top priority at Osceola Regional Medical Center Hospital. Steps that we have taken to maintain a safe behavioral health environment include:

  • Implemented universal masking for patients, physicians and staff
  • Increased patient area disinfection at frequent intervals, daily
  • Increased monitoring of patient vital signs with temperature
  • Developed handwashing schedule for all patients
  • Following guidance on social distancing in the behavioral health setting
    • Reduced group size to 10 participants
    • Eliminated communal dining
    • Implemented virtual visitation

Services Overview:

  • Inpatient services treating adults 18+
    • Direct admissions from provider offices
  • In-person and virtual Outpatient Programs and medication management
  • Electroconvulsive Therapy

If you or someone you know is in need of behavioral health services, please call 24/7 Admission Line at (407) 518-5835, Outpatient (407) 518-1143

Intensive Outpatient Program (IOP) and Partial Hospitalization Program (PHP)

The IOP/PHP allows patients to come to receive group therapy and return to the comfort of their own homes. The IOP/PHP can be an excellent option for those patients who could benefit from additional therapy but do not require hospitalization. While in the IOP/PHP, patients are under the care of a psychiatrist and receive therapy from a licensed behavioral health professional. The frequency of attendance is tailored to each patient's individual needs. The goal of IOP/PHP is to reduce patients' participation in the program as symptoms improve and eventually discharge to a less structured treatment. Our goal is to provide high quality, cost effective care to all patients throughout the continuum of care. Hours 9:00am to 5:00pm

Telehealth Intensive Outpatient Program/Partial Hospitalization Program now offered

We are excited to announce the option to participate virtually in our Intensive Outpatient and Partial Hospitalization Programs. Patients will continue to receive needed treatment in a format that makes sense given the environment today.

Benefits of telehealth include:

  • Deliver expert clinical care to those that are unable to continue in person treatment.
  • Utilize WebEx Meetings, a secure HIPAA compliant platform that is easy to use
  • Ensure patient confidentiality with an informed consent for treatment.
  • Allows patients with anxiety disorders to connect safe and secure with a therapist
  • Obstacles such as child care, lack of transportation and work schedule can be removed

Patients that are appropriate for virtual group setting will need:

  • Access to laptop, tablet, or mobile device.
  • Ability to download the WebEx Meetings app
  • Ability to navigate tele platform and cell data or WIFI access

To learn more about our Telehealth or in-person IOP and PHP services or to make a referral, please contact (407) 518-1143

Designed for Trauma-Informed Approach

The Behavioral Health Center of Osceola Regional Medical Center is designed to provide a Trauma-Informed Approach to care designed specifically to address the consequences of trauma and to facilitate healing. Trauma-specific interventions recognize the need to be respected, informed, connected, and hopeful regarding their own recovery. Staff recognizes the interrelation between trauma and symptoms of trauma such as substance abuse, eating disorders, depression, and anxiety and they work collaboratively with patients and their families in a manner that will empower and promote recovery.


  • Modern 25 bed secured facilities
  • Adult inpatient program for mental health and psychiatric care
  • Semiprivate suites with each including two safe rooms for de-escalation
  • Modern interior decor designed to promote tranquility, warmth and healing
  • Family waiting room, group therapy room and activities room
  • 24 hours physician psychiatric coverage 7 days a week
  • Designated Baker-Act Receiving facility
  • 6 bed Emergency Room Behavioral Health Intake unit

In addition, the Behavioral Health Center will offer a wide variety of services including:

  • A therapeutic community model with daily community meetings, goal setting, and an emphasis on the treatment philosophy of trauma informed care
  • Individualized treatment planning lead by the attending psychiatrist with input from all members of the multi-disciplinary team
  • Daily individual visits by the attending psychiatrist
  • Twenty-four hour nursing care with medication management
  • Patient and family education
  • Group therapy facilitated by master’s level clinician 6 days a week
  • Individual therapy, case management, and aftercare planning with family intervention into the treatment plan
  • Treatment-focused activities designed to treat necessary life-style skills
  • Continuous monitoring to ensure safety

Our Staff

Medical Director and Psychiatry Staff

The Medical Director meets the training and experience requirements for examination by the American Board of Psychiatry and Neurology or the American Osteopathic Board of Neurology and Psychiatry. There is 24 hours physician psychiatric coverage 7 days per week.


The Director of Psychiatric Nursing Services is a registered nurse who has a master’s degree in psychiatric and mental health nursing, or its equivalent. There are an adequate number of registered nurses and mental health technicians to provide the nursing care necessary to meet the inpatient’s active treatment program requirements.

Social Services

A master’s prepared social worker monitors and evaluates the quality and appropriateness of social services provided. Qualified social workers provide services such as discharge planning, arranging for follow-up care, and developing mechanisms for exchange of appropriate information with sources outside the hospital.

Recreation Therapists

Provide comprehensive therapeutic activities consistent with each inpatient’s active treatment program.

The Behavioral Health Center will have adequate, qualified interdisciplinary staff members employed to care for the needs of patients on the unit. Our staff will serve the patients to:

  • Conduct discipline specific assessments
  • Formulate written, individualized, comprehensive treatment plans
  • Provide active treatment measures
  • Engage in discharge planning

Electroconvulsive Therapy (ECT)

What is Electroconvulsive Therapy?

Electroconvulsive therapy (ECT) is a modern medical treatment for certain illnesses that have mental or emotional symptoms. In this treatment, the patient goes to sleep under general anesthesia, receives muscle relaxants and oxygen, and then receives a brief electrical stimulation to the scalp. The resultant nerve-cell activity releases chemicals in the brain and helps restore normal functioning.

What are the Indications for ECT?

Severe depression is the most frequent indication for ECT. Patients with this illness experience sadness and despair, have difficulty concentrating, lose their appetite and weight, sleep poorly, blame themselves, are unable to enjoy life, and often think of suicide. Mania and Schizophrenia are other illnesses that can be helped by ECT.

Who Gives ECT, and Where?

ECT is given by a treatment team of doctors, nurses, and nursing assistants, often with an anesthesia specialist. Virtually all ECT is given in a hospital, in a specially equipped area, either on an inpatient or outpatient basis.

How Many Treatments Are Given and How Often?

A typical course of treatment is 6-12 sessions done 2-3 times per week. These may be done as an inpatient, an outpatient, or a combination of the two. Your Psychiatrist will discuss with you which course is right for you.

What are the benefits of ECT?

ECT often works for people who do not respond to other forms of treatment for their illness.

  • About 80 - 90% of depressed people report lessening of depression following a full course of treatment. Many are able to resume working and lead full, productive lives.
  • ECT has fewer side effects than medications.
  • ECT can provide relief more quickly than medication alone.
  • The tendency to relapse after a favorable treatment outcome can be counteracted by a combination of medication and additional ECT treatments
If you have any questions, please call Claudia Swonger, MA, LMHC, Director of Behavior Health Community Outreach at (407) 620-8642 or ORMC.Behavioralhealth@hcahealthcare.com.